Return / Refund Policy
You may return your item for full credit within 30 days of the date of purchase. The product must be returned in resalable condition. If you wish to get a refund for your purchase instead of a credit, there is a standard fee on all returned items of 20%.
The cost of shipping is not refundable.
Return shipping is the responsibility of the customer, and must be insured and traceable.
Return shipments which are lost and not insured by the customer are the customers sole responsibility.
Date of purchase is the invoiced date, plus 5 calendar days for shipping time.
We attempt at all times to deliver quality items, and believe that you will be pleased with the items you purchase from Dan Fulwiler Painting & Decorating. However, from time-to-time, there may be a need for an exchange or return, and you may return any items that you have purchased at Dan Fulwiler Painting & Decorating for either:
1) a full value exchange for another product or, 2) refund, subject to a 15% fee for all items. Either option you select, you must do so within 30 days from the date of receipt of your item, and subject to the provisions below.
To initiate any return, you must first call us:
Dan Fulwiler Painting & Decorating (262) 224 - 4062
Do not send prior to receiving instructions from us.
2) The cost of initial shipping and all return shipping is the sole responsibility of the customer, and no refund will be made on the shipping cost portion of your order. If you purchased a product that included free shipping, then the actual shipping charges we paid to send the product to you will also be deducted from any refund credits. All returns in excess of $100 must be insured. The cost of reshipping any item to you on exchange is also your responsibility. No free shipping on exchanges.
3) Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received in saleable condition. In the event an item is returned used or, because of it's returned condition, must be repackaged for resale, a 25% repackaging fee will be assessed. In the event the returned item is no longer saleable, then the item will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you (see below).
4) Note: Highly customized, 1 of a kind items (such as a hand painted family portrait) are non-returnable.
Orders placed and paid for by credit card but then cancelled prior to shipment are subject to a 3% cancellation fee to cover cost of credit card fees imposed on us as a merchant immediately upon ordering. Cancellations made after order has been processed are subject to the fees as set forth below.
It is the customer's sole responsibility to properly inspect your items when you receive them. If damage to shipping material is obvious, please inspect items immediately and notify the USPS, UPS, Fed Ex, or other delivery persons of damages. Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. Retain all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you.
After contacting us regarding a return or refund, returns are to be sent to:
P.O. Box 21
Nashotah, WI 53058
Once the returned item is received, a credit will be issued back to the buyer's credit card or an exchange can be made in accordance to the terms above.